Responsible Gaming

Safe and Balanced Gambling Habits

1win is committed to providing a safe and enjoyable gaming environment for all our players. We encourage you to adopt responsible gambling habits by setting limits, taking breaks, and being aware of your personal spending.

Gambling should be treated as entertainment rather than a means to generate income. It's essential to understand that there are risks involved in any form of gaming.

Budget and Bankroll Management

To maintain safe and balanced gambling habits, we recommend the following:

Set a budget for your gaming sessions.
Allocate only what you can afford to lose.
Track your spending and losses to stay aware of your bankroll.
Don't chase losses or try to recoup them quickly.

Deposit, Loss, Wager, and Session Limits

1win offers various tools to help you manage your gaming experience:

Deposit limits: Set a limit on the amount you can deposit into your account within a specific period (e.g., daily, weekly, monthly).
Loss limits: Limit the amount of money you're willing to lose in a single session or over time.
Wager limits: Control the maximum stake size for individual bets.
Session limits: Set time limitations on your gaming sessions.

To access these features:

Log into your 1win account.
Go to "Account" > "Responsible Gaming."
Select the limit you wish to set (deposit, loss, wager, or session).
Confirm your chosen limit and frequency.

Reality Checks and Time Reminders

We encourage you to take regular breaks from gaming using our built-in reality checks:

Reality check reminders: Schedule periodic reminders to assess your spending.
Time-out periods: Set temporary time limits on your account for self-imposed breaks.

To activate these features:

Log into your 1win account.
Go to "Account" > "Responsible Gaming."
Select the feature you wish to use (reality check reminders or time-out periods).
Configure settings according to your preferences.

Cooling-Off Periods and Self-Exclusion Tools

If you feel that you need a break from gaming, 1win offers:

Cooling-off periods: Take a temporary break from your account for 24 hours to several weeks.
Self-exclusion tools: Permanently exclude yourself from the platform or temporarily limit access.

To initiate self-imposed exclusion or cooling-off period:

Log into your 1win account.
Go to "Account" > "Responsible Gaming."
Select either a cooling-off period or permanent exclusion option.
Confirm and review the settings before completing the action.

Account Verification and Age Restrictions

1win requires all players to verify their identity by providing proof of age (18+):

Age verification: Ensure that you meet our minimum age requirement for gaming.

For more information, please refer to our Terms of Service.

Protection of Vulnerable Players

We prioritize the protection and support of vulnerable individuals who may be affected by gambling-related issues. If we suspect that a player is displaying signs of problematic behavior or requiring assistance:

Vulnerable Player Policy: Review and adhere to our policy for protecting sensitive customers.

To learn more about responsible gaming, contact us.

Warning Signs of Problematic Gambling

Beware of the following warning signs if you're exhibiting any combination of these symptoms:

Excessive preoccupation with gaming.
Increasing wagers to compensate for losses.
Spending more money on gambling than intended.
Difficulty controlling or cutting down gaming activities.

If you recognize yourself in this description, consider reaching out to our support team or seeking external help from responsible gaming organizations and counseling services (e.g., GamCare).

Support Organisations or Professional Help Resources

We recommend the following resources for additional guidance:

GamCare
National Gambling Helpline (UK): 0808-8020-133
Additional support services and local counseling resources available upon request.

Responsible Bonus Usage

1win offers various promotions to enhance your gaming experience. Be aware of the following responsible bonus usage guidelines:

Bonus wagering requirements: Understand any specific conditions for earning withdrawals.
Maximum cashout limits: Familiarize yourself with maximum payout amounts.
Minimum bet limitations: Check minimum stakes for specific games.

Safer Gambling During Slots, Live Casino, Sportsbook, or Promotional Play

To maintain responsible gaming habits across our different platforms and offerings:

Slot game settings: Manage your slot machine game speed and setting limits to optimize entertainment value while minimizing risk.
Live casino gameplay: Be mindful of betting patterns during live table games.
Sportsbook wager management: Limit wagers in sports betting, avoiding excessive staking on individual events.

Mobile Gambling Awareness

Our mobile platform offers tools for balanced gaming:

Mobile account access and management
Deposit and limit controls

For more information, refer to our Terms of Service.

Family/Device Protection Measures

We encourage responsible sharing of devices with family members or others. Use built-in features like password protection, device limitations, and restrictions on shared gaming.

To configure these settings:

Log into your 1win account.
Go to "Account" > "General Settings."
Access the "Security & Sharing" section.
Configure settings according to your preferences.

Account Security and Player Protection

1win prioritizes player protection by implementing robust security measures, such as SSL encryption (HTTPS) on all transactions, secure server environment, regular software updates, anti-virus scanning, firewalls for network protection, data protection policies in place regarding personal details handling.

To further safeguard your account:

Password management: Set a strong and unique password.
Account recovery: Verify that you can recover access with ease if forgotten passwords occur.

Compliance with Licensing or Gambling Regulations

1win is licensed by Curacao Gaming Authority (CGA). We maintain strict adherence to international regulations and standards for responsible gaming, including:

Fair treatment of customers
Independent testing for randomness
Regular software audits
Strict advertising policies